Although Silimin product is not perfect, our staff always earnestly treat the reasonable request and the beneficial suggestion which proposed by our customer. After the analysis and research, it will be transformed into a new module or function and added into the next rapidly promoted version, to benefit other users as well.

Affiliate with us; Accompany with you

The friendship with Silimin is starting when you purchase Silimin¡¯s products. The spirit of ¡°helper¡± and ¡°partner¡± fully reflects Silimin¡¯s absolute sincerity. So-called "helper", it means when user bought the product, after shorter time of user training, the user can officially use the system. So-called "partner", it means the user once becomes Silimin¡¯s customer, he or she will be in same ship with Silimin, and drinks water from the same river altogether ". On this steamship Silimin company owns three services center, two research and development centers, a production center, as well as many agent companies, partner Xu Ji, French ALSTOM and so on. We composed the big family, "braved in all hardships" in the modernized electric power science and technology sea. ¡°Affiliate with us¡± and ¡°Accompany with you¡± is Silimin¡¯s sincere pledge.

Technology Support
Through more than 5 years of post-sale service practice, Silimin staff accumulated rich technical support experience. At present the technical support system of Silimin mainly can be summarized as "the company and the agent develop simultaneously, long-distance and the scene service provided together ".

So-called "the company and the agent develop simultaneously", namely regarding the customer which the company directly develops, Silimin is responsible for the technology support; Regarding the customer developed by each local agent of Silimin, the local agent is responsible for the concrete technical support, if the agent meets difficult problems that can not solve, it can be returned to Silimin company. These two patterns of technical service systems not only greatly expand Silimin¡¯s product market space, but also enable the user to obtain the best technical consultation rapidly.

So-called "long-distance and the scene service provided together", it means that when user meet any question during the use, there are scene and the non- scene solution for all; Regarding the major issue, for example: the server power failure causes data damage or loss, Silimin staff will promptly to rush the scene, help solve the problem, and restore the product to normal operation. Moreover, Silimin staffs also provide rich non- scene technical support: Every year a national user seminar and several times use training class provided a loose and free study exchange opportunity for different profession user.

Telephone consultation: Silimin technology service hot lines will open for you freely from Monday to Friday, 9.00 am to 5.00 pm., Once you call us, our engineer will patiently and friendly answer for you any business questions.

Fax service: regarding series special questions proposed by users, Silimin staffs are able to form question solution plan from the question stock, and will fax it to the user in time.
Email: Users can inform the question to Silimin Company by email, and we will answer it in time; you also can get newer software and exterior programming by email.

The qualified product is our best service.

From the beginning, Silimin has a profound understanding to the product application: The qualified product is our best service. While Silimin emphasizes product usability, we also put technical support service after sales of the product to an important status, guarantee Silimin user ¡°Buy satisfactorily, and use comfortably ".
While provide the powerful technical support, Silimin staffs never relax to user's skill training, Silimin provides integrated technical service handbook for the user from system manager to ordinary staff, thus guarantying Silimin user improve their computer operation level constantly, and make their business work to be highly effective.

Silimin proposes the slogan "the qualified product is our best service", not only because of our staffs¡¯ self-confidence, but also reflect ¡°Honest and. Pragmatic¡± enterprise spirit of Silimin Company. We are willing to make effort with our new and old customers together for Chinese electric power automation .